Emergency Numbers, Community Contacts & Neighborhood Lifelines
Bookmark this page. You'll need it eventually.
Every number, hotline, and contact a Ballantyne resident might need — from a burst pipe at 2 AM to a coyote in the cul-de-sac. We keep this page updated so you don't have to dig through three city websites and a Nextdoor thread to find the right number.
Emergency Services
| Service | Number | Notes |
|---|---|---|
| Fire, Police, Ambulance | 911 | Life-threatening emergencies only |
| CMPD Non-Emergency | 311 or (704) 336-7600 | Noise complaints, suspicious activity, non-urgent police matters |
| CMPD South Division | (704) 336-3030 | The division that covers Ballantyne. 11217 Providence Rd W. |
| CMPD Online Reporting | charlottenc.gov/cmpd | File non-emergency reports online — theft, vandalism, hit-and-run |
| Medic (Mecklenburg EMS) | 911 | County-run ambulance service |
Utilities — Outages & Emergencies
| Service | Number | Notes |
|---|---|---|
| Duke Energy (Power Outages) | (800) 769-3766 | Report outages, downed lines, or check restoration status 24/7 |
| Duke Energy Outage Map | outagemap.duke-energy.com | Real-time outage tracking and estimated restoration times |
| Charlotte Water | 311 or (704) 336-7600 | Say "water emergency" for 24/7 dispatch — burst mains, sewer backups, no water |
| Charlotte Water Emergency | charlottenc.gov/water | Report water main breaks, sinkholes, sewer overflows online |
| Piedmont Natural Gas | (800) 752-7504 | Gas leak? Leave the house first, then call. Available 24/7. |
| Spectrum (Internet/Cable) | (833) 267-6094 | Outage reporting and service issues |
| Republic Services (Trash) | (704) 357-0717 | Missed pickup, bulk pickup scheduling, container issues |
Animal Services
| Service | Number | Notes |
|---|---|---|
| Animal Care & Control | 311 or (704) 336-7600 | Stray animals, barking complaints, wildlife concerns |
| After-Hours Animal Emergency | 911 | Aggressive or injured animals after business hours |
| NC Poison Control | (800) 222-1222 | 24/7 — for humans and pets. Free, confidential. |
| Charlotte Humane Society | (704) 377-0534 | Adoption, surrender, volunteer info |
City & County Services
| Service | Number | Notes |
|---|---|---|
| Charlotte 311 | 311 or (704) 336-7600 | The catch-all: potholes, code violations, streetlights, missed trash, water issues |
| Mecklenburg County | (980) 314-2100 | County services, property tax, health department |
| Charlotte Fire Prevention | (704) 336-2441 | Fire inspections, burn permits, smoke alarm installation |
| Code Enforcement | 311 | Overgrown lots, abandoned vehicles, building violations |
| Street Light Outages | 311 | Duke Energy maintains most, but report through the city |
Health & Crisis Support
| Service | Number | Notes |
|---|---|---|
| Atrium Health Pineville ER | (704) 667-1000 | Closest major emergency room to Ballantyne. 10628 Park Rd. |
| Novant Health Matthews ER | (704) 384-6500 | Alternative ER option east of Ballantyne |
| NC Poison Control | (800) 222-1222 | 24/7, free, confidential |
| Crisis Text Line | Text HOME to 741741 | Free 24/7 mental health crisis support via text |
| 988 Suicide & Crisis Lifeline | 988 | Call or text, 24/7 |
| Mecklenburg County Health Dept | (980) 314-9400 | Immunizations, STI testing, WIC, environmental health |
Schools (Ballantyne Area)
| School | Phone | Level |
|---|---|---|
| Ardrey Kell High School | (980) 343-3820 | High |
| Community House Middle | (980) 343-5830 | Middle |
| Elon Park Elementary | (980) 343-5845 | Elementary |
| Polo Ridge Elementary | (980) 343-6425 | Elementary |
| Ballantyne Elementary | (980) 343-6000 | Elementary |
CMS (Charlotte-Mecklenburg Schools) main line: (980) 343-3000
Neighborhood & HOA
Ballantyne is not a single HOA — it's dozens of neighborhoods, each with its own association and management company. If you're not sure who manages your HOA, check your closing documents or search your neighborhood name at fsresidential.com.
Common HOA management companies serving Ballantyne neighborhoods include Cedar Management Group, Kuester Companies, Hawthorne Management, and Association Management Solutions.
Ballantyne Country Club: (704) 248-4000
Transportation
| Service | Number | Notes |
|---|---|---|
| CATS (Charlotte Transit) | (704) 336-7433 | Bus routes, LYNX light rail, paratransit |
| Charlotte Douglas Airport | (704) 359-4013 | Flight info, parking, ground transportation |
| NC DMV — Ballantyne | (704) 547-5050 | 11515 N Community House Rd. Appointments at skiptheline.ncdot.gov |
| Road Conditions (NCDOT) | 511 | Real-time traffic and road conditions statewide |
Keep This Page Handy
Save it to your phone. Text it to your neighbor. Print it and stick it on the fridge next to the soccer schedule and the pizza coupons.
Something missing or out of date? Let us know at hello@strollingballantyne.com and we'll update it.
Last updated: March 2026. Strolling Ballantyne is a Mercury Local publication.